Send Invites by Text Message (SMS)

Sometimes email isn't the fastest way to reach a candidate. SMS invites let you send interview links directly to a candidate's phone, so they can tap and start recording right away.

If you're seeing low candidate completion rates, turning on SMS invites is one of the quickest ways to improve them. A text message meets candidates where they already are.

SMS Invites are available on Pro and Enterprise plans. If you're on the Core plan and want to try SMS invites, reach out to the WedgeHR success team at success@wedgehr.com.

Turn on SMS Invites

Before your team can send text invites, the Account Owner needs to enable the feature.

1. Go to Settings > Company.
2. Toggle Enable SMS Invites to on.
3. Click Save Changes.

That's it. Your whole team can now send text invites from any interview.

Only Account Owners can enable or disable SMS Invites. If you don't see the toggle, check with your Account Owner.

Send a text invite to a candidate

Sending an SMS invite works the same way as sending an email invite.

1. Open the interview you want to invite a candidate to.
2. Click the Invite button in the top right.
3. In the invite drawer, enter the candidate's phone number in the Phone field.
4. Check the box confirming that you have the candidate's permission to send SMS messages to that number.
5. Choose an Expiration window for the invite (an expiration window is not necessary).
6. Click Send.

The candidate will receive a text message with a link to their interview. They can tap it and start recording from their phone. No app, no login, no extra steps.

You don't need both an email and a phone number. You can invite a candidate with just an email address, just a phone number, or both. If you enter both, they'll receive an email invite and a text invite.

What candidates see

Candidates receive a short text message with a direct link to their Wedge interview. It's mobile-friendly and straightforward. There's nothing to download or sign into.

If a candidate replies to the text, they'll get an automated response letting them know the message is one-way. There's no one monitoring replies on the other end.

Reminders

Candidates who receive an SMS invite will automatically get one reminder via text, 24 hours after the original invite was sent. You don't need to set this up or manage it.

Good to know

• You can't customize the SMS message right now. The text content is the same for all SMS invites. If you want custom messaging, email invites with Invite Templates give you more flexibility.
• SMS consent is required. When sending a text invite, you'll need to confirm that the candidate has given permission to receive SMS messages at that number.
• One reminder is sent automatically. Candidates get a single text reminder 24 hours after the invite goes out.
• Candidates can still receive email invites too. SMS doesn't replace email. Enter both if you want to reach a candidate through both channels.

Next step

If you're working on improving completion rates, SMS invites are a great place to start. You might also want to review your interview setup to make sure the candidate experience is as smooth as possible.

Want to customize the email side of your invites? Check out Invite Templates to create reusable, branded invite emails.